ASSIGNMENT OBJECTIVES:

ENHANCE REVENUE, CONTAIN COST, MAXIMIZE VALUE, ESTABLISH CONTINUITY

• Understand owner’s objectives, and represent your interests in dealing with the management of the hotel
• Develop and Implement processes to align management with ownership goals
• Attend meetings that are necessary to gain knowledge, monitor progress and ensure guest satisfaction
• Analyze the financial results of the hotel and related departments on a continual basis and review any significant variances from the budgeted figures to ensure that effective cost-containment practices are in place, with particular attention to non-performance areas, and, with the designated representatives, formulate an appropriate plan for corrective action and implementation
• Evaluate all pricing strategies, yield management practices to ensure that the hotel is maximizing revenue per available room
• Meet with individual management on a regular basis to evaluate and monitor sales and marketing, as well as all other operational initiatives and performance
• Monitor and evaluate guest satisfaction levels to ensure repeat business
• Review and monitor performance, forecasts, expense requests, and capital expenditures
• Provide accurate/timely information to ownership, on a regular basis, providing input regarding activities and performance
• Identify opportunities and make strategic recommendations/decisions to enhance performance
• On site participation 4 days per week
• Evaluate strengths and weaknesses of existing key management staff on a continuing basis and keep ownership informed regarding my opinions of their experience and their effectiveness. When required, recruit and foster a positive and collaborative working relationship with all management and critical players
• Evaluate personnel training procedures to assure that all employees are contributing to a high level of guest satisfaction
• Monitor any legal or labor issues related to the hotel
• Participate in the development and approval of the annual sales and marketing plan, capital improvement plan as well as the operating budget as permitted by the owners

PROVIDE OWNERSHIP ASSURANCE AND CONTINUITY OF MANAGEMENT
REDUCE EMPLOYEE TURNOVER, CREATE CLIENT LOYALTY, REALIZE INCREASED PROFITS